Writing Standards and Client Communication

Much of our daily communication happens in writing, including on:

• Slack
• GitHub
• Email
• Project management tools
• Client communication channels

Because so much of our work is remote, written clarity matters a lot.

Ambiguous messages create:

• Confusion
• Delays
• Extra follow-up questions
• Misalignment across teams and clients

Take the time to communicate your full thought clearly.

It is better to be clear than to be fast.

Before sending a message, ask yourself:

• Is this complete?
• Is this easy to understand?
• Could it be misunderstood?
• Does it give enough context?

We expect professional communication in clear, grammatically correct English.

This does not mean communication must sound overly formal or complicated. It means messages should be:

• Complete
• Easy to understand
• Properly structured
• Grammatically correct

Simple English is good English.

Employees should avoid:

• Incomplete thoughts
• Run-on sentences
• Unclear shorthand
• Excessive punctuation such as repeated ellipses
• Sloppy capitalization and formatting

For example, avoid writing messages that rely on fragments or unclear punctuation to join multiple ideas. Write complete sentences instead.

Slack may feel informal, but it is still a professional communication tool.

The same standards we apply to email should also apply to Slack.

That includes:

• Using proper capitalization
• Writing complete sentences where appropriate
• Avoiding careless grammar
• Making messages readable and respectful

Habits carry across tools.

A person who writes carelessly in Slack is likely to carry the same habits into emails, GitHub comments, and client communication.

For that reason, we expect professionalism in Slack as well.

This does not mean every Slack message needs to be long or highly formal. It simply means that communication should still reflect care and clarity.

At Saeloun, we want people to grow not only as engineers, but also as communicators.

That means feedback on communication is welcome.

If you notice repeated issues in someone's writing, such as:

• Grammar mistakes
• Unclear phrasing
• Incomplete context
• Confusing structure

You are encouraged to provide constructive feedback respectfully.

Likewise, employees are expected to receive such feedback with openness and professionalism.

Many communication habits become automatic over time. Improvement often requires repeated feedback and conscious practice.

Helping each other communicate better is part of working well together.